General Customer Advisory COVID-19

The impact of the COVID-19 pandemic on aviation has now reached unprecedented proportions, placing the entire sector into FORCE MAJEURE.  On the demand side of our industry, major markets have closed their borders and are ceasing air travel.  On the supply side, an increasing number of carriers around the world are grounding their fleets and furloughing staff for the foreseeable future.

 Due to operational challenges and restrictions put into place by several countries to contain the spread of the virus, we have been forced to make major changes to our passenger flight schedule and this has affected our belly-hold or freight capacity on these passenger flights consequently. The situation is fluid and changes daily, hence further adjustments in flight operations may take place.

We would like to reassure you that all our freighters still continue to operate globally while our passenger flights fly to destinations where they can continue to operate.

 The ground handing agent (GHA) restrictions in staff being unavailable may bring about challenges to seamless freighter operations as well as the issues that come with remote working, but our teams are doing their best to ensure that your cargo is transported safely from origin to final destination. We are working to rebook all cargo on the affected belly-hold flights on alternative flights in order to reduce any impact to your business.

 We stand by the State of Qatar and the world during this global crisis, continuing to do all we can to also contribute to the critical demand for humanitarian relief and support those regions most badly hit by this crisis. 

We thank you for your understanding during these challenging times that we all are going through and appreciate your cooperation, trust and support. Customer-centricity continues to remain at the core of all our operations. We understand that this global crisis is as difficult for you as it is for us and all other organisations globally. Qatar Airways Cargo continues to operate a full freighter fleet and belly-hold cargo flights where possible.

Our local teams are reachable via email or telephone. For contact details, please visit http://www.qrcargo.com/officeList?address=DOH 

For the latest update on our passenger flights, please visit the travel alerts page https://www.qatarairways.com/en/travel-alerts/COVID-19-update.html

We wish you and your loved ones; good health and safety.

 

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