Due to the backlog issues that are being faced at the GHA facilities in Chennai, Delhi and Mumbai, the import of general cargo is not being customs cleared. Customs are only prioritising the clearance of essential commodities such as perishables, medical equipment, pharma and temperature sensitive shipments.

In order for Qatar Airways Cargo to export essential commodities to Chennai, Delhi and Mumbai, we require an Indemnity Letter to be provided by customers to ensure that they are able to clear their goods at the respective arriving destination. A sample Indemnity Letter can be found here.

Please ensure that the Indemnity Letter is printed on your company letterhead.

With immediate effect, an embargo has been imposed on the transport of live animals, animal feed and veterinary medicines from the People's Republic of China, Italy, Iran, Hong Kong, Macau and South Korea to and via Qatar.

A temporary embargo has also been imposed on pets, commercial cats and dogs including police and rescue dogs to and via Qatar.

The impact of the COVID-19 pandemic on aviation has now reached unprecedented proportions, placing the entire sector into FORCE MAJEURE.  On the demand side of our industry, major markets have closed their borders and are ceasing air travel.  On the supply side, an increasing number of carriers around the world are grounding their fleets and furloughing staff for the foreseeable future.

 Due to operational challenges and restrictions put into place by several countries to contain the spread of the virus, we have been forced to make major changes to our passenger flight schedule and this has affected our belly-hold or freight capacity on these passenger flights consequently. The situation is fluid and changes daily, hence further adjustments in flight operations may take place.

We would like to reassure you that all our freighters still continue to operate globally while our passenger flights fly to destinations where they can continue to operate.

 The ground handing agent (GHA) restrictions in staff being unavailable may bring about challenges to seamless freighter operations as well as the issues that come with remote working, but our teams are doing their best to ensure that your cargo is transported safely from origin to final destination. We are working to rebook all cargo on the affected belly-hold flights on alternative flights in order to reduce any impact to your business.

 We stand by the State of Qatar and the world during this global crisis, continuing to do all we can to also contribute to the critical demand for humanitarian relief and support those regions most badly hit by this crisis. 

We thank you for your understanding during these challenging times that we all are going through and appreciate your cooperation, trust and support. Customer-centricity continues to remain at the core of all our operations. We understand that this global crisis is as difficult for you as it is for us and all other organisations globally. Qatar Airways Cargo continues to operate a full freighter fleet and belly-hold cargo flights where possible.

Our local teams are reachable via email or telephone. For contact details, please visit http://www.qrcargo.com/officeList?address=DOH 

For the latest update on our passenger flights, please visit the travel alerts page https://www.qatarairways.com/en/travel-alerts/COVID-19-update.html

We wish you and your loved ones; good health and safety.

 

UPDATE: Qatar Airways has resumed passenger flight operations to Faisalabad, Islamabad, Karachi, Lahore and Peshawar and freighter operations to Lahore. Flights will operate as per schedule. All other Qatar Airways destinations in Pakistan will remain closed. Pleases check with your local cargo office for more details.

Airspace over all of Pakistan has been closed until further notice due to an escalation in India-Pakistan tensions. Qatar Airways flights to Peshawar, Faisalabad, Islamabad, Karachi, Lahore, Multan and Sialkot and freighters to Karachi, Lahore and Sialkot may be delayed or suspended until further notice. Flights to other destinations close to this region may experience delays as they divert around the closed airspace. Check with your local Qatar Airways Cargo office for more details. Further updates will follow as information becomes available.

Due to volcanic ash activity, flights to Bali Denpasar Airport (DPS) are subject to delay or cancellation. For any cargo enquiries, contact your nearest Qatar Airways Cargo office.

Qatar Airways has suspended all flights to the Kingdom of Saudi Arabia, UAE, Kingdom of Bahrain and Egypt until further notice. For existing shipment bookings, please call +974 4423 5077 or contact your nearest Qatar Airways Cargo office .

For further information, please refer to our latest FAQs.

With immediate effect, original Galaxy Note 7 and/or replacements of Galaxy Note 7 and recalled Galaxy Note 7 phones are not acceptable on any Qatar Airways Cargo flight as cargo. It is prohibited to accept shipments of Lithium batteries and Lithium battery powered devices which are damaged, if they are subject to safety recall (e.g. those being returned to the manufacturer for safety reasons) or if these are identified as having a safety defect by the manufacturer.